Privacy Policy – Happy Journey

At Happy Journey, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, services, or communicate with us.

By using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, email address, phone number, address, travel preferences, identification documents (for bookings).

• Payment Information: Card/bank details (collected securely via payment gateways).

• Technical Information: IP address, browser type, device info, and cookies.

• Communication Records: Emails, chat messages, and call recordings for support and service improvement.

2. How We Use Your Information

Your information is used for:

• Processing bookings (flights, hotels, packages, etc.)

• Customer support and travel-related updates

• Sending booking confirmations, invoices, and itineraries

• Improving our services and website experience

• Legal or regulatory requirements (e.g., government ID for flight/train bookings)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Security

We take reasonable and industry-standard measures to:

• Protect your personal and financial information

• Store data securely using encrypted systems

• Ensure secure transactions via trusted payment gateways (like Razorpay, etc.)

4. Cookies & Tracking

Our website may use cookies to:

• Enhance your browsing experience

• Remember your preferences

• Analyze website traffic

You can manage cookie settings in your browser at any time.

5. Third-Party Services

We may use third-party platforms (such as Razorpay, WhatsApp, Google Maps, or analytics tools) which may collect data as per their own privacy policies. We recommend reviewing their policies before using their services.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information

• Withdraw your consent for marketing communication

• Request a copy of your data (email us for this)

To exercise these rights, contact us at happyjourneyghy@gmail.com or call us at [Your Phone Number].

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

Last updated: August 8, 2025